FAQ

Good questions. Real answers.

The questions we hear most. If yours isn't here, just ask us.

The basics

A new way to take care of your health, built in two layers: everyday care with the providers you choose, and a member-owned cooperative for the big moments. We're members ourselves, and we'll walk you through how it fits your life.

Not at all. We're based in Salem, Oregon, and we work with businesses, individuals, and families across the country. Most of our conversations happen by video or phone.

In most cases, yes. There are no networks, so you can see the providers you choose, from doctors to specialists to hospitals. When you join, our team shares the direct primary care (DPC) network with you. It's not required, but it's a great way to use your everyday care.

Everyday doctor visits, mental health care, a gym membership, preventive dental and vision, and virtual care around the clock. We'll show you how each one works on a call.

Surgeries, hospital stays, and serious diagnoses are supported through a member-owned cooperative. How it works for you depends on your setup, so it's one of the first things we walk through together.

Members have access to prescriptions at wholesale pricing. Bring your list to our call and we'll look at it with you.

Words you'll hear

Self-pay, sometimes called cash pay, just means paying a provider directly at your visit, the way you'd pay for anything else. With HealthPass, that's how everyday care works: you pay your doctor, therapist, or clinic directly, then send in your receipt and get paid back from your everyday care allowance. A nice bonus: many providers offer a lower price when you pay them directly. We'll walk you through exactly how it works on a call.

DPC stands for direct primary care. It's when a doctor offers their practice as a membership. Instead of paying for each visit, you pay one set monthly membership and see your doctor when you need to. Because DPC doctors care for fewer patients, appointments tend to be longer, it's easier to get in, and many will text or email with you between visits. With HealthPass, DPC is one option for your everyday care, not a requirement. You pay the membership and get paid back the same way as any other visit. Curious? We'll help you find a DPC doctor near you.

For businesses

Teams as small as three full-time employees can join, and bigger teams too.

We customize and build it around your business and your team's needs. Every member of your team gets everyday care, and we design the rest with you. Your numbers depend on your team, so we run them for you, no strings attached. See your numbers.

Not much. When you're ready, we set up one-on-one calls with each person on your team so everyone knows exactly how to use it.

For individuals & families

Yes. Adding family is simple, and it often costs less than people expect. We'll show you what it looks like for yours.

It's a great fit for freelancers, solopreneurs, and anyone who's opted out because of the cost. Book a call and we'll walk through your options together.

Getting started

Book a call. It's a short, no-pressure conversation. Businesses, we'll send you a simple team list to fill out. Individuals and families, you can join online once you know what fits.

Not at all. Take your time, ask your questions, and talk it over. We'll be here.

It starts with a conversation.

We'd love to hear what you're looking for, for your team or your family.